Howard support is included in the monthly subscription. Here's what that actually means.
Every support inquiry goes to a person. We don't use bots for support — which, given what we build, would be an uncomfortable choice.
Support requests are handled promptly. We'll communicate expected response times clearly and stick to them.
If your Howard unit fails, a replacement ships the same day it's confirmed. Downtime should be measured in hours, not weeks.
Howard's capabilities are updated monthly to keep it current. Updates are delivered automatically.
Howard's hardware and software stack is monitored continuously. Security patches are applied before you need to think about them.
Direct support from the team for any questions, issues, or requests. Reachable through the contact page.
If your unit fails, a replacement unit ships the same day the issue is confirmed. Priority shipping, no extended wait.
All support requests go through the contact page. Include as much detail as you can — model, issue description, and what you were trying to do when it happened.
The fastest way to reach us.
Howard isn't available to purchase yet. If you have pre-launch questions about the product, pricing, availability, or anything else — contact us. We answer everything directly.
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